Order & Return
Welcome to Altawakal Electric Store! We aim to provide a seamless and enjoyable shopping experience. This page outlines our ordering process and return policy to ensure clarity and transparency. If you have any questions that aren’t covered here, feel free to contact our customer support team.
Ordering Process :
🔍 Browsing Products
Explore our wide range of electrical and electronic products, categorized for easy navigation. Whether you’re searching for wiring, lighting, appliances, or accessories, we’ve got you covered.
🛒 Adding to Cart
Once you’ve found the items you wish to purchase, simply click the “Add to Cart” button. You can continue shopping or proceed to checkout when ready.
✅ Checkout
At checkout, you’ll need to provide your shipping address and payment details. Please ensure all information is accurate to avoid delays.
📩 Order Confirmation
After completing your purchase, you’ll receive an order confirmation email or WhatsApp message with details, including an order number and estimated delivery date.
🚫 Cancellation Policy
- Orders can be canceled within 5 hours of placement without any cancellation fee.
- If canceled after 5 hours or if we have already shipped the item, you may be responsible for any delivery charges incurred.
🚚 Tracking Your Order
Once your order has been shipped, you’ll receive a shipping confirmation email or WhatsApp message with a tracking number to monitor your package.
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return process.
🔄 Eligibility for Returns
- You have 7 days from the delivery date to initiate a return.
- Items must be unused, in their original packaging, and in the same condition as received.
- Non-returnable items:
- Custom or personalized items
- Perishable goods
📦 Initiating a Return
To return an item, contact our customer support team within 7 days of receiving your order. We will provide you with return instructions and a Return Authorization Number (RAN).
🚛 Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (wrong item received or a defective product).
- We recommend using a trackable shipping service to ensure the safe return of your item.
💰 Refunds
- Once we receive and verify your returned item, your refund will be processed within [insert number] business days.
- Refunds will be issued to your original payment method.
🔄 Exchanges
- If you wish to exchange an item for a different size, color, or model, please contact our support team.
- Exchanges are subject to availability.
Warranty Claims
If your product is covered under warranty, you have two options:
- Visit our store to claim the warranty in person.
- If visiting the store is not convenient, you can pay the shipping/delivery charges, and we will process the warranty claim on your behalf according to your product’s warranty terms.
Contact Us
For any questions regarding your order, returns, or warranty claims, contact our friendly support team:
📧 Email: support@altawakalelectricstore.com
📞 WhatsApp: +923245244199
We appreciate your trust in Altawakal Electric Store. Happy shopping! ⚡
This update ensures warranty claim details are clearly included while keeping everything organized and professional. Let me know if you need any more adjustments! 😊
