Frequently Asked Questions (FAQ)
Welcome to Altawakal Electric Store! We understand that you may have questions about our products, services, and policies. To assist you, we’ve compiled a list of frequently asked questions below. If you don’t find the answer you’re looking for, feel free to contact our customer support team.
1. What products do you offer?
Altawakal Electric Store specializes in a wide range of electrical and electronic products, including:
✔ Wiring & Cables
✔ Lighting & LED Bulbs
✔ Switches & Sockets
✔ Electrical Accessories & Tools
✔ Power Solutions (Batteries, Inverters, UPS, etc.)
✔ Home Electrical Appliances
2. How do I place an order?
Placing an order on altawakalelectricstore.com is simple:
🛒 Browse our products and select the items you wish to buy.
➕ Click “Add to Cart” to add products to your shopping cart.
💳 Proceed to Checkout, enter your shipping details, and make the payment.
📩 Receive an order confirmation via email or WhatsApp.
3. What payment methods do you accept?
We accept various secure payment methods, including:
💰 Cash on Delivery (COD)
💳 Credit/Debit Cards
📲 Easypaisa & Other Online Payment Gateways
4. How long does shipping take?
📦 Our standard shipping time is typically 2 to 5 business days from the date of purchase.
🗓️ International orders may take longer depending on customs clearance.
5. Do you offer international shipping?
Yes, we offer international shipping to select destinations. Shipping times and charges depend on your location and customs policies. Please contact our customer support for details.
6. What is your return policy?
If you’re not satisfied with your purchase, you can initiate a return within 7 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Visit our Order & Return page for full details.
7. How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email or WhatsApp. You can use this to monitor your package’s progress.
8. Do you offer discounts or promotions?
Yes! 🎉 We frequently run discounts, promotions, and special offers.
🔥 Stay updated by:
✅ Signing up for our newsletter
✅ Following us on social media
9. How can I contact customer support?
📞 WhatsApp/Phone: +923245244199
📧 Email: support@altawakalelectricstore.com
💬 Live Chat: Available on our website
We aim to respond to all inquiries as soon as possible.
10. Is my personal information secure?
Yes! 🔒 We take your privacy seriously and implement industry-standard security measures to protect your personal information. Read our Privacy Policy for full details.
We hope these FAQs have been helpful! If you need further assistance, feel free to contact our support team.
💡 Thank you for choosing Altawakal Electric Store! ⚡
